Posts Tagged ‘investors’

BP's Impossibly Effective PR Sponge

Tuesday, July 27th, 2010 Posted by Dev

As BP CEO Tony Hayward prepares to make his way to the job centre with a pension big enough to make Sir Fred Goodwin blush, I wonder whether BP shareholders and employees are really quite as relieved at his departure as the public expect them to be.  ‘Details-man’ Hayward was never God’s gift to oratory or media presentation, or for that matter oil spills, but he did a sterling job as a PR sponge.

BP are by no means out of the woods yet, but having flatlined deep within the pit of US consumer hatred for a good few weeks, it has become clear that the only way is up and – notwithstanding the eye-catching japery of Greenpeace protesters  - sooner or later that’s the way they will head with Bob ‘Personality’ Dudley in charge.

When embattled by bad news and scathing criticism, you need a focus for it; a lightning rod to draw out the very worst.  Step forward, Tony Hayward.  Having demonstrated his utter inability to ingratiate himself to the general public (he’s an oil executive, what do you expect? – Ed.), he simultaneously managed to reflect the sheer futility of attempting doing so in the first place.  JFK would have ended up looking like Pol Pot in the circumstances.  In other words, he had the impossible job, and so – from a communications perspective – perhaps the best policy was to be bloody terrible at doing it… for quite some period of time.

The result is a BP with the potential to be reborn.  The leak is being managed, the clean-up is working, the money has been put aside…oh…and Tony has gone as well.  Argue all you want about what an insensitive, incapable buffoon he is or was, but when the incoming boss thanks Tony for all his hard work, he for one will really mean it.

Washing dirty kimonos in public

Wednesday, January 27th, 2010 Posted by Mark

The golden rules of dinner party etiquette are to avoid talking about politics or religion.  Indeed, simply sitting there eating your food, occasionally complimenting your hosts and nodding attentively, will certainly win you more success than blurting out your dearest and more extreme dislikes and affinities.

Social media is the mother and father of all dinner parties; a seemingly never-ending social occasion with the promise of business opportunity at every turn.  Should things like politics and religion be off-limits here too?  And if the safest option is to just be a wallflower, how will anyone ever understand anything about you, your business, your value?

The success of your chosen approach rests on your powers of self-control.  Are you confident about sharing your observations and frustrations in the most appropriate manner, or are you over-confident?   Is your contribution to ‘the debate’ constructive or destructive?  Are you skilful enough with language to avoid misrepresenting yourself in the heat of the moment with comments and actions that are near-impossible to erase?  Can you overcome the temptation to say any old rubbish?

I would be the last person to advocate ‘playing it safe’ as a communications strategy, whether for an individual or an organisation.  Giving the perception of blandness does not sell.   However, apparent bigotry sells even less.   

‘Opening the kimino’ was what many IT marketers used to say to describe the corporate aspiration of being more transparent and communicative with journalists, analysts and investors, back in the age of web 1.0.  Open yours as much as you dare, but always leave a little to the imagination.

Mark